When you buy something from Headlight Revolution, you agree to our policy about returns, exchanges and refunds as outlined below:
Our goal in sales is to help you get the right product the first time, but if something doesn't turn out the way you wanted it to, we want to be here for you to make sure you get your money back or the right product that fits your needs! Please contact us
before sending in a product for return. It always makes the process go more smoothly!
Step #1: Return Authorization:
Our website doesn't do a great job at automating returns, so please contact us
first so we can help facilitate your return. We will email you a form that you can fill out and send back to us with the items you don't want or need. This form will tell us who the item(s) are from, what was wrong, and what you want us to do with them. If you don't send us the form, your return process will be slow and painful.
Step #2: Refund, Repair or Exchange: We accept returns for exchange, repair or refund 30 calendar days after delivery of the product. Shipping charges are not eligible for credit or refund. Also, if you need to send something back we do not pay for shipping.
**To be eligible for a refund: Items must be in "new, unaltered and unused condition".
**To be eligible for a repair: Item must have a repair warranty option with the manufacturer. Not all items can be repaired.
**To be eligible for an exchange: Items must be returned within the 30 day time period and you will be given store credit to be used to purchase something else. Items must be in "new, unaltered and unused condition". You can replace a product with a different product by paying the difference in price, or trading it in for something cheaper and receiving a partial refund.
Definition of new, unaltered and unused condition is:
*Without showing signs of wear or damage in any way.
*Product must be in original, resalable packaging.
*If an item has been installed, it is no longer new even if it was only installed for a short time.
NOTICE ABOUT REFUNDS: If the dollar amount of your return is $200 or greater we will send you a check in the mail instead of a credit card refund. We do this because if we refund your credit card we will be charged again by the processing company another 2.5 - 3.5% depending on the type of credit card you used. It doesn't make sense for us to have to pay to send you your money back. A check in the mail is free. We hope you understand!
Refunds are contingent upon inspection of item(s) once we receive them.
We listened to our customers requests and decided to stop charging a 15% re-stocking fee. If you follow the above guidelines we will not charge a re-stocking fee. However, if you want to return a damaged, or used item for refund you may only receive a partial refund. Full refunds are only available on new, un-installed merchandise. If you install the product and decide you no longer want it, please do not send it back to us. Post it for sale used on eBay or a forum to help out your fellow enthusiasts.