TIMING

From the date of original purchase, you will have 30 days to apply for a return for a refund. You have 60 days to apply for an exchange for another product. Returns or exchanges must be post marked within 15 days after you receive return approval in order to avoid delays. Once your return is received, please allow us 5–7 business days for processing.

RESTOCKING FEE

Returns for refund will be subject to a 10% restocking fee. If the condition of the parts is obviously used and/or missing its original packaging, the return may be denied altogether. If the return is necessary due to a mistake on our end, no fee will be applied.

SHIPPING

While we welcome returns & exchanges, we do not cover the costs associated with return shipping unless it's required due to our own error. If we determine that to be the case, we will issue a pre-paid return shipping label by email and cover any postage back to us.

REFUNDS

Refunds will be issued back to the original payment source. If you paid with a gift certificate or store credit, your refund will be issued in the form of store credit. All shipping costs are non-refundable and will be deducted from the refund amount. Please note that it may take 2-5 business days for credit to appear in your account after your return has been processed.

EXCHANGES

Exchanges will be refunded in the form of a store credit. All shipping costs are non-refundable and will be deducted from the refund amount. If you need to make a rushed exchange, you can order the new part first and then return the original for a refund on the "exchanged" item within the exchange timing window.

EXCLUSIONS

The following products cannot be returned or exchanged:

1. Products that have been physically or aesthetically damaged or modified during installation.
2. Custom parts such as etched lenses or tuned projectors
3. Philips or Osram HID or LED bulbs with broken security seals
4. Products purchased from the Closeout's category
5. Special orders, i.e. any item that is not normally found in our online catalog

APPLYING FOR A RETURN AUTHROIZATION (RMA)

Please contact our customer support via email or phone to request a return; you can Email us at sales@headlightrevolution.com or give us a call at 218-755-5200. A customer service representative will help get the return setup for you in the order the request was received. Once the RMA is approved, you will receive a confirmation email with instructions on how to make your return.

RMA INSTRUCTIONS

Please follow all return instructions included with the RMA approval email. Note that you must include your RMA number (preferably a printed copy of the RMA confirmation email) inside the box along with your return. If a return is received without the RMA number included in the package, the parts will be destroyed or restocked after 30 days.

CHANGES & CANCELLATIONS

Log in to the website using the same email address that the original order was placed with. Navigate to the "My Account" page and find the order you wish to change or cancel. If the "Cancel" button is not present, the order has already been processed in the warehouse and can no longer be cancelled or changed. We like to be accommodating, but we also work quickly. With thousands of outgoing packages leaving the warehouse each day and multiple daily pickups, it's just not possible to change an order after the parts have been picked and packed, and the order will have to be returned or exchanged. Special orders cannot be cancelled once processed, as they are placed with third party vendors based on your commitment to the purchase.

Coupon Codes

Coupon codes and other promotions cannot be combined. Customers are welcome to take advantage of the most beneficial offer/promotion available at the time of ordering but may not combine any offers together. Coupons may not apply to select products.

Sale Pricing

If you ordered during the course of a sale but failed to apply a coupon code, we will gladly refund the difference if asked to do so. We offer a 48-hour grace period on the discount for those who ordered before a sale.

Price Matching

We will match any competitor's price on any in-stock product as long as we can verify that what they are advertising isn't an error, is authentic, and is brand-new.

Store Credits

Store Credits otherwise known as "HR Bucks" represent a credit balance that can be used to purchase products or services from this online store only. Expiration date of store credit are determined by the owners of this site.

Warranty Coverage

Please refer to the products listing page for specific warranty information, as it varies depending on the brand, configuration, etc. All warranties are non-transferable and are only applicable to the original purchaser. We cannot handle warranty claims for parts purchased elsewhere, even if we are a distributor for that same product. If it was purchased through a dealer, that dealer must handle your claim directly.

Warranty Returns

Certain items, such as headlights and tail lights, must be returned before a replacement can be sent. To make the process more convenient, customers have the option to place a refundable deposit for the replacement item. Once the defective product is returned and inspected, the deposit will be refunded in full; this process usually takes 3-5 business days after we receive the return. This system helps ensure a smooth and efficient exchange process while ensuring the defective item is properly returned. A return label will be supplied for customers within the continental US.

1. The following brands accept field-destroy coverage:

   Morimoto (NOT INCLUDING ASSEMBLIES)
   Profile
   ACME
   Denso
   Matsushita
   GTR Lighting (NOT INCLUDING ASSEMBLIES)
   SV4
   Xenon
   Depot
   LEDConcepts

2. The following brands must be returned prior to replacement:

   Philips
   Osram
   JW Speaker
   KC Hi-Lites
   Vision-X
   Rigid
   Diode Dynamics
   9Eleven
   Flat6
   Ford
   AlphaRex

3. The following product lines must be returned if not serviceable from afar:

   Morimoto XB LED Complete Assemblies

Components

If you buy a brand-new car and the radio button doesn't work, you take the car in for service, and they replace the button. Likewise, if a component that's part of a kit or assembly has failed, we will gladly replace the affected part if possible, but not the entire system. If an HID bulb fails in less than one year, a single bulb will be replaced. If an HID bulb fails after one year, but still within the warranty period, we will issue a set of two bulbs to ensure color consistency.

Discontinuations

If the manufacturer has discontinued an item, the current equivalent of the same product will be offered as a replacement. We will offer 50% off a second unit to match. If no modern equivalent exists, we will issue you store credit equal to what you originally paid.

Returns

If you have owned the part for more than 45 days, we are unable to issue a refund in lieu of a replacement.

Labor / Other Expenses

All warranties cover the product itself. Due to the range of variables, neither we nor the product's manufacturer will be held responsible for any addition costs (labor, installation, rental cars, downtime, etc.) If you end up with a $600 invoice after the local Lamborghini dealership swapped out a bad bulb for you, do you really think that's on us?

How are warranty replacements shipped?

US Customers:

All replacement parts will be shipped ground at no charge to you.

Foreign Customers:

You will be responsible for all shipping costs / duties.

Expedited Shipping:

We are happy to accommodate you, but will charge actual shipping costs.

Third Party:

If the part comes from a third party, they will drop ship it to you directly.

Shipping Costs & Quotes

For a shipping quote, please create an account and proceed through the checkout process on our website. Before you submit an order or provide any billing information, the website will display all available shipping methods & costs.

All import duties, taxes, and brokerage fees are to be paid by the recipient. Such fees are not included in the shipping or product cost. While common, we are unable to accommodate requests to falsify customs or tax documents with lower declared or "gift" values.

Shipping Methods

We are located in Atlanta, GA. If all products are in stock, your order should normally be on a truck within 24-48 hours after submission. However, due to abnormally high order volume, our processing times can reach up to 7 business days. Less than 2.5% of orders are held up due to a backorder. Our daily shipping cutoff time is 1pm EST. Order placed after this cutoff will often ship the following business day.

USPS offers estimated transit times for their Express and Priority mail services, but we've seen these times be 2 — 3 times longer than quoted. Absolutely no guaranteed delivery dates (despite what their website reads). If you choose USPS and the package shows up late, we will not be able to apply for and/or provide a refund on behalf of their poor service.

For all free, standard, or ground methods: once a package leaves our shop, the transit time is completely out of our control. With USPS First Class, Parcel Post, or Priority Mail, the delivery time can vary from 2-30+ days depending on your location. Shipping costs are paid to the carrier and are non-refundable under any circumstance. These policies apply for all domestic and international shipments.

We no longer offer in-store pickup as a delivery option.

Tracking & Lost Shipments

No Updates at All:

Even if a package has been picked up, sometimes the carriers won't scan the label until it reaches the first sorting facility. During peak season / times, this often gets worse, but don't worry, it doesn't mean the package is really lost. Oftentimes it will end up being delivered before any updates appear online.

Stopped Updating:

Please contact the carrier with your tracking number and provide notice that something seems wrong. Oftentimes, they can initiate a trace for the package and keep it moving. All shipping labels are generated electronically according to the address information given with your order.

Shipping Insurance:

If you want your package insured for full value, you need to select the optional insurance during checkout. With insurance, we will ship replacements out right away, no waiting required. If no insurance is added, we will help by filing a claim but the final outcome will be decided by the carrier.

Missing / Wrong Parts

Thank to our advanced warehouse management system, our shipment accuracy is 99.9%. All inventory is barcoded, and until each item is scanned in the correct quantity, the system will not generate a shipping label to seal the box. That said, it's not impossible, so you can help us help you by providing photos of the parts you received, the packing slip, and the packaging it arrived in. We will work together with you to help ensure that you receive what you ordered. Please notify us within 30 days of delivery. (No, we can't help if you just got around to that project you planned back in 2014!)

What fits?

The buyer's guide on our homepage is a great place to start your research. There, you can enter your vehicle's year, make, and model, and receive an accurate recommendation on a wide variety of compatible upgrades.

Prefer to interact with a human instead? Reach out to our customer service team! We're a group of enthusiasts with a passion for perfecting your nighttime driving experience, so we're glad to help out.

Where are the instructions?

Installation guides are available for download on the product details page on our website. These guides are provided by the manufacturer, and if no guide exists or the details are unclear, we apologize, and would be glad to personally assist you with any questions or concerns during installation.

Do you install?

No, we do not perform installation at our shop in Atlanta. You can visit our Authorized Dealers page to find a recommended installer, or ask one of our team members for a referral in your area.

Where are the instructions?

Many of the products sold here are designed for and intended for off-road use only. Federal and State laws may prohibit the removal or modification of any device or design element affecting safety on a road-going vehicle. Violation of such laws may subject the owner or user to a fine or penalty. Installation of certain parts may void the warranty coverage, if any, on your vehicle. We take no responsibility for the individual customer's application of such products as all products are sold for off-road use only for racing or show vehicles. For detailed clarification on street use, CLICK HERE.

Wholesale Accounts

We offer wholesale accounts to businesses that qualify. Please fill out an application on the Dealer's Page and one of our reps will be in touch with your shortly.

Apply for a Job

If you're motivated, skilled, and are looking for a career working in the automotive industry, we're interested! Please fill out an application on the Job Opportunities page and a member of our HR team reach out with current availability.